Refund Policy

Refund Policy

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Returns

We have a 30-day refund or exchange policy. This 30-day window commences once the order has arrived with the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return or exchange your product, please mail your product to:
PO Box 396 Concord New South Wales AU 2137.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or purchase shipping insurance, as we cannot refund/exchange lost returns.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that the refund will not include the outward shipping fee, and a restocking fee of $10.00 AUD will be deducted from the final amount that is refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@carbonathletic.com

Exchanges

You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn and in their original packaging in order to receive an exchange.

Please note that the customer is responsible for any costs associated with returning their order to our warehouse, and any costs associated with reshipping the new items back to them.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or purchase shipping insurance, as we cannot refund/exchange lost returns.

Customs Fees

We are not responsible for any import or customs fees associated with your order. Please check with your country’s regulations to see if there will be any additional costs. 

Faulty items

In the event you have received a faulty item, please email us at refunds@carbonathletic.com within 30 days of your order arriving. 

Please include the following information:  

  • Your order number
  • Which item is damaged
  • A description of the defect/damage
  • Photographic evidence

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Our contact information:

Email - refunds@carbonathletic.com

Mailing address: PO Box 396 Concord New South Wales AU 2137

Alternately, you can contact us via the form below: